Please be aware that the prices displayed on the website www.toyotomi.co.uk include free delivery across the UK mainland excluding the Scottish Highlands, Offshore Islands and Northern Ireland.

Deliveries to the Scottish Highlands and non-mainland UK Delivery (Northern Ireland, Isle of Wight, Eire, Guernsey & Jersey, Isle of Man, Isles of Scilly, Orkney Isles, Scottish Isles and Shetland Isles) will incur an additional delivery charge. Current charges for delivery to Highlands is £29.99 and for offshore isles is £35.99.

For deliveries outside the UK please email us HERE for a quotation.

We will make every effort to dispatch orders on the same day, or for orders placed after 3:00pm, on the next working day, however occasionally we may run out of certain stock items. We will try to notify you of any expected delays in despatching your order. When we advise you of an expected dispatch date you can decide whether to continue with your order. Orders placed at weekends will not be dispatched until the following Monday.

We will offer a full refund if we cannot deliver your order in 28 days.

If any stock items on an order are not available we may opt to dispatch a part delivery of the order at our discretion, or hold back the whole order until we are in receipt of any items which are out of stock, and dispatch the total order as one parcel.

We carefully pack each order and try to ensure that your order is received by you on time and in one piece. However, we are not responsible if your goods are lost or damaged in transit.

The courier services we use require all deliveries to be signed for. If nobody is at the delivery address to accept the delivery, the courier company leave a “calling card” advising you to get in touch with them to either arrange a second delivery or for you to collect your parcel from them. If a second delivery attempt is also unsuccessful, then a further fee is payable for any further delivery attempts. You are liable for this fee. After 7 days if you have not contacted the couriers to arrange collection or redelivery of the parcel then the parcel is automatically returned to Ecor Pro. In this situation, you will be liable for costs associated with returning the parcel to us, and also for the cost of re-delivery to you.

Ecor Pro cannot be held responsible for any delays in delivery and accepts no liability whatsoever for costs incurred as a result of delays in delivery.

WE STRONGLY ADVISE THAT TRADESMEN, SUCH AS ELECTRICIANS, ARE ONLY BOOKED ONCE GOODS HAVE BEEN RECEIVED AND NOT BEFOREHAND.